KiWi Power is a young, fast-growing company
dedicated to clean energy

An award-winning smart-grid start-up is looking for a Support Desk Analyst. This role is ideal for candidates who are interested in the renewable energy market and would like to gain industry leading experience in a dynamic company.



Reports to:

Operations Manager


  •   Location: Moorgate/Liverpool Street, London  
  •   Contract type: Part time, paid per hour (students welcome to apply)
  •   Reports to: Head of Operations
  •   Industries: Renewables, Energy & Environment
  •   Compensation: £8/hr (increased to £9/hr after first 3 months)
  •   Start date: Immediately

Desired skills and Experience:

  •   Exceptional communication skills, including telephone manner
  •   Technologically literate
  •   Strong attention to detail
  •   Punctuality is a must for this position, particularly when working early shifts
  •   Problem solving skill
  •   Reliable candidate that is dedicated and willing to provide administrative assistance where needed in other departments.
  •   Advanced Excel skills will be valued
  •   Some experience with business analysis, data analysis or software mockups advantageous

Main Responsibilities:

This role is an exciting opportunity for a keen-minded individual to be responsible for dispatching our client portfolio at National Grid’s behest in a timely and efficient manner. The candidate will also be responsible for maintaining our platform whilst managing the client portfolio.
Roles and responsibilities include, but are not limited to the following:
  • Responding to National Grid calls
  • System monitoring and troubleshooting
  • Customer support over the phone and email
  • Client performance monitoring and analysis
  • Support ad hoc data entry and analysis projects
  • Evaluate processes and come up with ideas for process improvement
  • Help with financial analysis, generating earning statements & invoices
An internal training will be provided. This will include training regarding the individual programmes that we offer, as well as, the in house bespoke platform which we operate.

Additional information:

The right candidate should be available for approximately 20 hours per week. Typical shift hours: 
  • 06:00am – 14:00 or 14:00 – 21:30 (including weekends)

As this position requires flexibility in its hours, it is ideal for candidates that are willing to work early and/or late hours and weekends.
We will try to accommodate preferences and plan shifts in advance but some degree of flexibility and cooperation required when creating monthly rota. 

To apply, please email your CV to with Support Desk Analyst in the subject line.